Let’s work through it
A clearer question. A better next step.
Start with a guide, or bring together the details of your setup. Keep stream keys, passwords, enrollment files, and other secrets out of your request.
Help starts with context
Tell the story of what happened.
A useful request includes the page you were on, the action you took, what you expected, and what appeared instead.
- Connecting a server?Include OS, architecture, last-seen time, and the non-sensitive error text.
- Checking a broadcast?Describe the reported process state and what you see in the destination’s live preview.
- Understanding a limit?Include the plan name, allowance, and action you are trying to complete.
Prepare a support request
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